Last Updated: 11 August 2026

This Privacy Policy explains how Aspire Online School (“Aspire”, “we”, “us”, “our”) collects, uses, stores and protects personal information when you visit our website, create an account, enrol in a course, make a payment, contact us or use our educational Services.

We aim to process personal information responsibly and in accordance with applicable privacy and data-protection laws, including the Protection of Personal Information Act (POPIA) where applicable.

1. Information We May Collect

Identification and contact information such as name, surname, email address, telephone number and relevant registration details.

Learner information needed to provide educational Services, including course, subject, grade/year or enrolment information where applicable.

Account information such as username, login details and account activity.

Transaction information such as course purchased, amount paid, transaction reference and payment status.

Communications and support information, including enquiries, complaints and correspondence with us.

Technical information such as IP address, browser type, device information, website usage and security logs where collected by our website or service providers.

We do not intentionally request sensitive personal information unless it is reasonably necessary for a specific lawful purpose.

2. How We Collect Information

We may collect information directly from you when you register, purchase a Service, complete a form, contact us or participate in a course.

Some information may be collected automatically through cookies, analytics, hosting, security and other website technologies.

Payment information may be processed by our payment service providers. We do not ask customers to send full card numbers, PINs or passwords to us by email.

3. Why We Use Personal Information

To create and manage accounts and enrolments.

To process and confirm payments and transactions.

To provide courses, lessons, learning materials and customer support.

To communicate about enrolments, schedules, account activity, service notices and support requests.

To improve our website, courses and customer experience.

To prevent fraud, abuse, unauthorised access and other security threats.

To comply with legal, regulatory and accounting obligations.

To establish, exercise or defend legal rights where necessary.

4. Lawful Processing

Where POPIA applies, we process personal information on lawful grounds appropriate to the purpose, which may include consent, performance of a contract, compliance with a legal obligation, legitimate interests or another lawful basis permitted by law.

Where consent is required, you may withdraw consent, subject to legal or contractual limitations and any consequences explained at the time consent is requested.

5. Payment Information

Payments may be processed through Payfast by Network or other payment providers made available at checkout.

Payment providers may collect and process payment information under their own privacy notices and terms.

Customers should use only the secure payment interfaces provided during checkout and should not send full card details, PINs or passwords to Aspire Online School.

6. Sharing of Personal Information

We may share necessary information with service providers that help us operate the business, such as payment processors, hosting providers, communication providers, learning-platform providers, technical support providers and professional advisers.

We may also disclose information where required by law, court order, regulatory authority, fraud-prevention requirement or to protect our rights, users or property.

We do not sell personal information as a business asset.

7. International Transfers

Some service providers may process or store information outside the country in which you live or outside the country where Aspire Online School operates.

Where applicable, we will take reasonable steps required by applicable law to ensure appropriate safeguards are in place for international processing.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to enable essential functionality, remember preferences, understand website usage, improve performance and support security.

Where required, we will request appropriate consent for non-essential cookies or provide relevant controls.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No online system can be guaranteed to be completely secure. You are responsible for protecting your passwords and account credentials and should notify us promptly if you suspect unauthorised access.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing Services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights to request access to personal information we hold about you, request correction of inaccurate information, object to certain processing, withdraw consent where processing is based on consent, or request deletion where legally available.

We may need to verify your identity before responding to a request.

Some requests may be limited where retention or processing is required by law or necessary for legitimate business purposes.

12. Children’s Information

Where a learner is under 18, a parent or legal guardian should supervise the learner’s use of our Services and provide any consent required by applicable law.

We do not knowingly collect children’s personal information for unrelated purposes.

13. Third-Party Websites

Our website may contain links to third-party websites and services. This Privacy Policy does not govern third-party websites. Customers should review the privacy notices of those services before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the applicable Last Updated date.

15. Contact Us

For privacy questions, access requests, correction requests or complaints, contact Aspire Online School:

Email: info@aspireonlineschool.com

Telephone: +263 78 383 9522 / +27 79 223 0829

Business/legal entity name: Aspire Online School

Business address: 17 Escombe Avenue, Pierre Van Ryneveld Park, Centurion, South Africa

 

13 Crichton Avenue, Malborough, Harare, Zimbabwe